1. Management system
This section of the checklist covers the laboratory's management system, including documentation, quality policy, quality manual, and management review.
2. Resource management
This section covers the laboratory's resources, including personnel, facilities, equipment, and supplies.
3. Pre-analytical processes
This section covers the laboratory's processes for sample collection, handling, transportation, and storage.
4. Analytical processes
This section covers the laboratory's analytical processes, including testing methods, equipment calibration, and validation of results.
5. Post-analytical processes
This section covers the laboratory's processes for result reporting, interpretation, and retention of records.
6. Internal audit
This section covers the laboratory's internal audit process, including audit planning, implementation, and reporting.
7. Nonconformities and corrective actions
This section covers the laboratory's processes for identifying, documenting, and correcting nonconformities in the quality management system.
8. Proficiency testing
This section covers the laboratory's participation in proficiency testing programs and its processes for evaluating and acting on proficiency testing results.
9. Complaints and feedback
This section covers the laboratory's processes for handling customer complaints and feedback, including investigation and corrective action.
10. Continual improvement
This section covers the laboratory's processes for continual improvement, including setting objectives, measuring performance, and implementing improvements.