1. Client name and contact details:
This checklist point requires that the case manager have on hand the full name and contact information of their client. This should include their primary phone number and email address, as well as any secondary or emergency contact information. It is also important to keep a record of any physical addresses associated with the client, such as their home address or business address.
2. Case brief description:
The case manager should have a concise and detailed overview of the case, including the date it was opened and any relevant legal documents associated with the case. This is important to ensure that all staff working on the case have an understanding of what is happening and why it needs to be addressed.
3. Key stakeholders involved in the case:
This point requires that all parties involved in the case are identified so that communication can be established between them if necessary. It is also important to note any potential conflicts of interest which could arise from having certain individuals or organizations work together on this particular project.
4. Documentation of all communications and meetings associated with the case:
It is important to keep a record of all communications and meetings associated with the case. This should include any emails or phone calls which took place, as well as any documents exchanged between parties. Additionally, it is important to document all meetings that took place in order to ensure that everyone involved understood what was discussed and agreed upon during each meeting.
5. Summary of any decisions made during the course of managing the case:
This point requires that all decisions related to the management of this particular case be summarized in writing for future reference. It is also important to note any changes or adjustments which were made throughout the duration of this project in order to ensure that all relevant stakeholders are aware of these changes and are in agreement with them.
6. Any tasks that need to be carried out or completed by staff related to this particular case management process:
This is an important checklist point as it requires the case manager to have a list of all tasks which must be completed in order for the project to be successfully managed. This includes any administrative tasks, such as creating meeting agendas or filing documents, as well as any technical or research work which may need to be done.
7. List of actions taken to resolve or manage each issue raised within a particular case:
The case manager should make a record of all actions taken by staff in order to address and resolve any issues that were raised during the course of managing this particular case. This should include any research or technical work as well as any conversations that took place between parties in order to come to a resolution.
8. Clear timeline outlining expected deliverables, deadlines, and milestones for completion of the case:
This is an important point as it ensures that all staff involved in the project are aware of what is expected of them and when they should be providing updates or deliverables. The timeline should also include any potential changes or adjustments which could arise during the course of managing this particular case.
9. Estimated budget required for any additional resources needed to complete tasks related to this case management process:
The budget should outline any additional resources or services which may be needed to carry out tasks related to this particular case. This could include any costs associated with legal advice, research, or other services required in order to successfully manage the project.
10. Recordkeeping system detailing all records created during the course of managing a given case and any changes that have occurred:
This is an important point which requires that all records created during the course of managing a given case are kept in an organised way. This includes any documents, emails, or notes that were produced throughout the duration of this project. Additionally, it should also include any changes which were made to any documents or other materials associated with the case.
11. Outcomes of the case management process and evaluation of the effectiveness of the processes used:
The outcome of the case management process should be recorded in order to evaluate the effectiveness of the processes used. This could include any changes or improvements which were made throughout its duration as well as any recommendations for future cases. Additionally, it is important to note whether the desired results were achieved and if there are any areas where further improvement can be made in future.
12. Summary report detailing all aspects of the case management checklist template, including any lessons learned from managing this particular case:
This summary report should detail all aspects of the case management checklist template which were used throughout the duration of managing this particular case. It should include any lessons learned from managing this project as well as any areas where further improvement could be made in future cases.