1. Invoice Accuracy.
Ensuring that the invoice matches the agreed-upon rates and terms, and that there are no discrepancies or errors.
2. Rate Verification.
Confirming that the contracted rates with carriers are applied correctly and consistently for each shipment.
3. Shipment Documentation.
Reviewing all shipment documents, including bills of lading and delivery receipts, to ensure completeness and accuracy.
4. Carrier Compliance.
Verifying that carriers are following the agreed-upon service levels, transit times, and delivery requirements.
5. Payment Terms.
Checking that payment terms, such as credit periods and discounts, are accurately reflected in invoices and adhered to.
6. Duplicate Charges.
Identifying and rectifying any instances of duplicate charges for the same shipment.
7. Accessorial Charges.
Reviewing any additional charges, such as detention or re-delivery fees, to confirm their validity and accuracy.
8. Fuel Surcharges.
Ensuring that fuel surcharges are calculated correctly and in accordance with industry standards.
9. Delivery Timeframes.
Confirming that shipments are delivered within the agreed-upon timeframes and addressing any delays appropriately.
10. Claims Management.
Developing a process to handle and resolve claims for lost or damaged shipments efficiently.