1. Plan the opening date and send out invitations.
This includes deciding on a date and sending out invitations to customers, local businesses, and other professionals in the area.
2. Order products and supplies.
This includes ordering all of the necessary products and supplies for the spa, such as massage oils, towels, soap, and signage.
3. Set up the treatment rooms.
This includes setting up all of the treatment rooms with the necessary equipment and furniture.
4. Hang signage and put out marketing materials.
This includes putting up signs directing people to the spa and placing marketing materials such as brochures and business cards in visible locations.
5. Train staff on protocols and procedures.
This includes training all of the staff on how to provide services properly and handle customer inquiries.
6. Test equipment and systems.
This includes testing all of the equipment to make sure it is in working condition and all of the systems, such as booking and payment software, are properly set up and functioning correctly.
7. Create a customer service system.
This includes setting up a system for handling customer inquiries and complaints, as well as creating an effective feedback loop to ensure customers are satisfied with their experience.
8. Set up the reception area.
This includes arranging furniture and decorating the reception area so it is inviting to customers.
9. Recruit and train spa therapists.
This includes recruiting qualified spa therapists and training them on providing treatments with proper technique.
10. Clean, organize and decorate the spa.
This includes making sure the treatment rooms are spotless and organized, as well as decorating the entire spa with artwork and other decorations.
11. Prepare promotional activities for opening day.
This includes organizing promotional activities such as discounts or giveaways to attract customers on opening day.