1. Oversee daily restaurant operations and personnel, including hiring, disciplining, training, scheduling and managing employees:
Restaurant managers are responsible for overseeing the day-to-day operations of the restaurant, from hiring and training staff to scheduling shifts and monitoring employee performance. They must ensure that all employees are properly trained in restaurant policies and procedures, as well as state and local health codes. Managers must also be able to delegate tasks in an efficient manner, ensuring that the restaurant runs smoothly and efficiently.
2. Develop and implement strategies for increasing customer satisfaction with the restaurant’s service and quality of food:
It is important for restaurants to continuously strive towards improving their customers' experience by providing excellent service and high-quality food. Restaurant managers must develop strategies for meeting these goals, such as creating special promotions or events, introducing new dishes to the menu, offering loyalty programs, etc. They must then effectively communicate these initiatives to staff members in order for them to be successfully implemented.
3. Monitor sales performance to ensure that targets are met or exceeded on a regular basis:
Restaurant managers must have a good understanding of the restaurant’s financial performance and be familiar with budgeting and forecasting tools to ensure that goals are met. They should also pay close attention to daily sales summaries in order to identify areas for improvement and take corrective action, if necessary.
4. Establish marketing plans for promotions, events and special menus to attract new customers as well as keeping existing ones engaged and loyal to the restaurant brand:
It is important for restaurants to continually update their offerings in order to keep customers interested. Restaurant managers must create a comprehensive marketing plan that outlines how these initiatives will be implemented, including advertising campaigns, discounts or loyalty programs etc. Implementing effective marketing strategies can help increase business and ensure customers are engaged.
5. Maintain up-to-date menu costings in order to accurately price dishes; review pricing periodically in response to market conditions or ingredient costs fluctuations:
Restaurant managers should be knowledgeable about the financial and accounting side of the business as well. They must stay up-to-date on food and beverage costs, understanding how they vary due to changes in market prices or other factors. They should also adjust pricing accordingly, ensuring that their restaurant remains competitive.
6. Ensure health codes standards are adhered to at all times; develop safety procedures related to food storage, handling/preparation etc., as mandated by state laws:
It is important for restaurant managers to ensure that all health codes regulations are followed in order to protect customers and staff members. They should develop safety procedures that adhere to state laws, such as those related to food storage, handling/preparation etc., and ensure that employees are trained on them.
7. Analyze operational reports on a regular basis (daily sales summaries) in order assess performance of staff members against set goals & objectives; prepare monthly P&L statements for higher management review:
Restaurant managers must be able to analyze operational data and reports in order to assess performance against goals and objectives. This includes daily sales summaries, P&L statements, customer feedback surveys etc. They should also prepare monthly financial reports that can be reviewed by senior management.
8. Keep track of inventory levels; place orders when necessary with vendors after negotiating best prices & favorable terms & conditions:
Being able to keep track of inventory and place orders with vendors when necessary is a key responsibility for restaurant managers. They should be knowledgeable about the market prices of items, as well as negotiate favorable terms and conditions with vendors in order to get the best deals on products.
9. Monitor customer feedback and take necessary action to address complaints or suggestions in a timely manner:
Restaurant managers must actively monitor customer feedback and take action to address any complaints or suggestions in a timely manner. This can involve speaking directly with customers, responding to online reviews, making changes to the menu or operations etc. It is important for them to ensure that all customer concerns are addressed and resolved quickly.
10. Participate in community outreach efforts, such as special events and charity drives, to build goodwill for the restaurant among local customers & stakeholders:
Restaurant managers should be involved in the local community and participate in various outreach efforts. This can include organising special events, charity drives or other activities to build goodwill for the restaurant among local customers and stakeholders. Participating in these activities can help raise brand awareness, increase customer loyalty and attract potential new customers.