Server Opening and Closing Checklist

Details for Server Opening and Closing Checklist

1. Check the reservation book:

Before opening, review the reservation book to prepare for expected guests and allocate appropriate seating.

2. Inspect the cleanliness and organization of the dining area:

Make sure tables are clean, chairs are neatly arranged, and there are no debris or obstacles in the path of customers.

3. Verify the availability of necessary supplies:

Check for an ample supply of clean tableware, napkins, condiments, and any other items needed for service.

4. Set up the tables with place settings:

Arrange tables with proper place settings, including silverware, glassware, and table napkins.

5. Review the specials of the day:

Familiarize yourself with the daily specials to answer any guest inquiries.

6. Check the uniform and appearance:

Ensure that servers are dressed neatly in uniform and that their personal appearance meets your establishment's standards.

7. Assign sections and responsibilities:

Assign servers to specific sections and clarify their responsibilities, such as handling specific tables or serving certain dishes.

8. Ensure proper lighting and ambiance:

Adjust lighting to create the desired ambiance and ensure that music and decor align with your establishment's theme.

9. Stock the bar with essential beverages:

Verify that the bar is adequately stocked with drinks, including popular cocktails, wine, and non-alcoholic options.

10. Confirm the operation of point-of-sale systems:

Ensure that the POS systems are functioning correctly and have sufficient cash for making change.

FAQ for Server Opening and Closing Checklist

1. What if a server forgets to check the reservation book?

In case a server overlooks this important step, it can lead to seating issues and potential customer dissatisfaction. It's crucial to emphasize the significance of checking the reservation book during training.

2. How often should I update the specials of the day?

Updating specials daily is recommended, but it can vary depending on your establishment's menu and customer preferences. Consistent changes keep the menu fresh and exciting.

3. What should I do if a server's appearance doesn't meet the standards?

Address the issue privately with the server, reminding them of the dress code and appearance requirements. Offer assistance or resources if necessary.

4. Can servers switch sections during a shift?

Yes, servers can switch sections if necessary, but it should be communicated and coordinated to ensure a smooth transition without disrupting service.

5. How can I prevent theft or mishandling of cash at the POS?

Implement strict cash-handling procedures, including secure cash drops and regular register audits, to minimize the risk of theft or errors.

In Summary

A Server Opening and Closing Checklist is a vital tool for ensuring the seamless operation of any hospitality establishment. It guarantees that everything is in order, from guest reservations to the appearance of servers and the availability of supplies. By adhering to this checklist, you can enhance the overall dining experience for your patrons and maintain the efficiency of your service staff, ultimately contributing to the success of your establishment. So, make sure to incorporate these essential steps into your daily routine to elevate your guests’ dining experience and boost your business’s reputation.

ChecklistComplete

Server Opening and Closing Checklist

Check the reservation book.

Inspect the cleanliness and organization of the dining area.

Verify the availability of necessary supplies.

Set up the tables with place settings.

Review the specials of the day.

Check the uniform and appearance.

Assign sections and responsibilities.

Ensure proper lighting and ambiance.

Stock the bar with essential beverages.

Confirm the operation of point-of-sale systems.