1. Greeting Customers:
Receptionists should be able to greet customers in a professional and friendly manner, answer questions, and provide clear instructions for the appointment or service.
2. Medical Terminology:
Receptionists should have a basic understanding of medical terminology and be able to accurately record patient information.
3. Scheduling Appointments:
Receptionists should know how to schedule appointments, coordinate with veterinarians and other staff members, as well as adjust schedules when needed.
4. Billing/Insurance Processing:
Receptionists must be knowledgeable about billing procedures and forms, as well as insurance processing policies.
5. Compliance Policies & Procedures:
Receptionists should be aware of the clinic’s compliance policies and be able to apply them.
6. Record Keeping:
Receptionists should know how to accurately record patient information, as well as understand HIPAA regulations for protecting patients’ privacy.
7. Emergency Protocols:
Receptionists should have a basic understanding of emergency protocols in case of an accident or medical emergency.
8. Inventory Management:
Receptionists tend to manage inventory related to office supplies, medications, and other materials needed by the clinic, so they need to be knowledgeable about stocking levels and ordering new items when necessary.
9. Technology Skills & Troubleshooting:
Receptionists should have a good grasp of technology-related skills such as using a computer, operating a phone system, and troubleshooting minor issues.
10. Animal Handling & Safety:
Receptionists should have basic training in animal safety and handling so they can provide appropriate care to patients.